Terms of service

These Terms of Service (“Terms”) govern your access to and use of The Pause Chapter website, products, services and related content (collectively, the “Services”).

Throughout these Terms, “The Pause Chapter,” “we,” “us” and “our” refer to The Pause Chapter. “You” and “your” refer to any person accessing our website, purchasing our products or otherwise using our Services.

By accessing our website, placing an order, purchasing a product or otherwise using our Services, you agree to be bound by these Terms and any policies incorporated into them by reference.

If you do not agree to these Terms, you should not use our Services or purchase our products.

1. Eligibility

You must be at least 18 years old or the age of majority in your jurisdiction, whichever is greater, to purchase products from The Pause Chapter.

By placing an order, you represent that:

You are legally capable of entering into a binding agreement;
The information you provide is accurate and complete;
You are authorized to use the payment method submitted; and
Your purchase and use of our products complies with applicable law.

We reserve the right to refuse service, cancel an order or restrict access to our Services where permitted by law.

2. Dietary Supplement Notice

Products sold by The Pause Chapter are dietary supplements unless expressly stated otherwise.

Our products are not drugs and are not intended to replace professional medical care.

Where applicable to statements made regarding our dietary supplements:

These statements have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure, or prevent any disease.

This is based on the disclaimer prescribed for qualifying dietary-supplement claims under U.S. federal law.

3. Not Medical Advice

Information provided through our website, product pages, advertisements, emails, social media, educational materials, guides, articles, customer support communications or other Services is provided for general informational and educational purposes only.

Nothing provided by The Pause Chapter constitutes medical advice, diagnosis or treatment.

You should not use information provided by The Pause Chapter as a substitute for advice from a qualified healthcare professional.

Consult an appropriate healthcare professional before using a dietary supplement, particularly if you:

Have an existing medical condition;
Are taking prescription or over-the-counter medication;
Take other dietary supplements;
Are pregnant, breastfeeding or attempting to become pregnant;
Have allergies or sensitivities;
Are preparing for surgery; or
Have concerns about whether a product is appropriate for you.

FDA likewise advises consumers to discuss supplement use with a doctor, pharmacist or other healthcare professional.

4. Individual Results

Individual results vary.

Testimonials, reviews, examples, experiences, timelines and other statements concerning customer experiences do not constitute a promise or guarantee that you will experience the same or similar results.

We do not guarantee that any product will produce a particular physical, psychological, sexual, emotional or wellness outcome for any individual.

A failure to experience your desired or expected results does not constitute a product defect and does not create a right to return an opened product or receive a refund outside our Return & Refund Policy or rights provided by applicable law.

5. Product Information

We make reasonable efforts to accurately display and describe our products.

However, product packaging, labels, appearance, ingredients, specifications and other product information may be updated or modified from time to time.

You are responsible for reviewing the physical product label, ingredient list, directions, warnings and other information supplied with the product before use.

If information displayed on our website differs materially from the product you receive, contact us at support@thepausechapter.co before using the product.

6. Product Use

You agree to use our products only as directed on the applicable product label unless otherwise instructed by an appropriately qualified healthcare professional.

You are responsible for determining whether a product is appropriate for you.

Do not exceed the recommended amount unless directed by an appropriately qualified healthcare professional.

Do not use a product if you have a known allergy or sensitivity to any listed ingredient.

Discontinue use and seek appropriate medical advice if you experience an unexpected or concerning reaction.

7. No Guarantee of Availability

All products are subject to availability.

We reserve the right to:

Limit quantities;
Discontinue products;
Modify products;
Modify available sizes or configurations;
Restrict sales to particular customers or geographic areas; or
Refuse or cancel orders,

to the extent permitted by applicable law.

We do not guarantee that any product will remain available for any particular period.

8. Prices

All prices displayed on our U.S. store are stated in U.S. dollars (USD) unless otherwise indicated.

Prices may change at any time without prior notice.

The price applicable to your purchase will generally be the price displayed when your order is submitted, subject to correction of errors as described below.

Prices do not necessarily include taxes, shipping or other charges unless expressly stated.

9. Pricing and Listing Errors

We attempt to ensure that product descriptions, prices, promotions and other information are accurate.

Errors may nevertheless occur.

Where permitted by applicable law, we reserve the right to correct typographical, pricing, promotional, inventory or other errors.

If an error materially affects an order you have already placed, we may contact you and provide an appropriate option, including cancellation and refund where required.

We are not obligated to knowingly honor an obviously erroneous price where applicable law does not require us to do so.

10. Orders

Submission of an order does not necessarily constitute final acceptance by The Pause Chapter.

We reserve the right, where permitted by law, to refuse or cancel an order for reasons including:

Suspected fraud;
Unauthorized payment activity;
Incorrect pricing;
Inventory errors;
Product unavailability;
Shipping restrictions;
Suspected resale activity;
Abuse of promotional offers;
Violation of these Terms; or
Other legitimate business or legal reasons.

If we cancel an order after payment has been collected and no product is supplied, we will refund the applicable amount as required by law.

11. Payment

You agree to provide current, complete and accurate billing and payment information.

By submitting payment information, you represent that you are authorized to use the selected payment method and authorize the applicable charge associated with your purchase.

We may use third-party payment processors to process transactions.

We do not guarantee that any particular payment method will always be available.

12. Fraud and Unauthorized Transactions

We reserve the right to conduct fraud-prevention checks and request additional information reasonably necessary to verify an order.

Orders may be delayed, refused or cancelled where we reasonably suspect:

Fraud;
Identity theft;
Unauthorized payment;
Payment abuse;
Promotion abuse;
Chargeback abuse;
Resale activity; or
Other suspicious conduct.

Nothing in this section limits legitimate consumer rights to dispute genuinely unauthorized or improper charges.

13. Promotions and Discount Codes

Promotional offers, coupons, discount codes and special pricing:

May be subject to separate conditions;
May have expiration dates;
May be restricted to particular products or customers;
May not be combined unless expressly stated;
Have no cash value;
May generally be used only once where specified; and
May be withdrawn or modified before use where permitted by law.

We reserve the right to cancel or refuse discounts obtained through fraud, manipulation, technical errors or abuse.

14. Shipping

Shipping estimates are estimates unless expressly stated otherwise and may be affected by carrier delays, weather, holidays, customs, address problems and other circumstances.

Customers are responsible for providing an accurate and complete shipping address.

Once an order has shipped, customers should monitor tracking information and promptly contact the carrier or us regarding delivery problems.

Nothing in these Terms eliminates rights provided by applicable law concerning delayed or undelivered orders.

15. Incorrect Addresses

You are responsible for checking your shipping information before submitting your order.

If an incorrect or incomplete address supplied by you causes a shipment to be:

Delayed;
Misdelivered;
Returned to sender;
Refused; or
Otherwise undeliverable,

you may be responsible for resulting shipping, handling or reshipment charges to the extent permitted by law.

We cannot guarantee that an address can be changed after an order has entered fulfillment.

16. Risk of Loss

Risk of loss and title to physical products pass in accordance with applicable law and the terms governing the applicable shipment.

Nothing in these Terms is intended to improperly shift responsibility to you where a shipment is lost, damaged or misdelivered because of our error or where applicable law places responsibility on us.

17. Returns and Refunds

All returns and refunds are governed by our Return & Refund Policy, which is incorporated into these Terms by reference.

Our voluntary policy generally requires eligible products to be unopened, unused, sealed and returned in their entirety within the applicable return period, subject to the complete terms of that policy.

Opening a product and subsequently deciding that you do not want it, do not like it or did not experience your desired result does not create a voluntary right to return the product.

Mandatory rights under applicable law remain unaffected.

18. Chargebacks and Payment Disputes

We encourage customers to contact us at support@thepausechapter.co before initiating a payment dispute so we have an opportunity to investigate and resolve legitimate concerns.

We reserve the right to provide payment processors, banks and card networks with relevant records relating to a disputed transaction, including:

Order records;
Payment records;
Delivery confirmation;
Tracking information;
Customer communications;
Applicable policies;
Return records; and
Evidence relating to authorization of the transaction.

We may restrict future purchases from accounts associated with fraudulent or abusive payment disputes, to the extent permitted by law.

Nothing in this section restricts your lawful right to dispute an unauthorized or otherwise legally disputable transaction.

19. Reviews, Testimonials and User Content

If you submit a review, testimonial, photograph, video, comment or other content to us, you represent that:

You have the right to submit it;
It reflects your genuine experience or opinion;
It is not knowingly false or misleading;
It does not infringe another person's rights; and
It does not contain unlawful material.

You retain ownership of content you create.

By voluntarily submitting content to us for publication or promotional use, you grant The Pause Chapter a non-exclusive, worldwide, royalty-free license to reproduce, display, distribute and use that content in connection with our business and marketing, subject to applicable law and any specific permissions or restrictions agreed with you.

We reserve the right to moderate or remove content where permitted by law.

20. Intellectual Property

Unless otherwise stated, the website and its contents—including branding, logos, product names, graphics, photographs, videos, copy, layouts, designs, downloadable materials and other original content—are owned by or licensed to The Pause Chapter and protected by applicable intellectual-property laws.

You may use the website for personal, non-commercial purposes only.

Without our prior written permission, you may not:

Copy substantial portions of our website;
Reproduce our product photography or advertising creative;
Republish our written content;
Sell or commercially exploit our content;
Remove copyright or proprietary notices;
Use our branding in a manner suggesting affiliation or endorsement; or
Create unauthorized commercial derivative works from protected material.

21. Prohibited Uses

You may not use our website or Services to:

Violate applicable law;
Commit or facilitate fraud;
Infringe intellectual-property rights;
Introduce malicious software;
Attempt unauthorized access to our systems;
Scrape or harvest data in a manner prohibited by law or these Terms;
Interfere with website operation;
Impersonate another person;
Submit intentionally false information;
Manipulate promotions or referral systems;
Place fraudulent orders; or
Engage in conduct intended to damage The Pause Chapter or other users.

We may suspend or terminate access for violations where permitted by law.

22. Third-Party Services

Our website may use or link to third-party services, including payment providers, shipping carriers, ecommerce platforms and external websites.

Third parties operate under their own terms and privacy practices.

Except to the extent responsibility cannot legally be excluded, we are not responsible for independent third-party websites or services merely because our website links to or integrates with them.

23. Website Availability

We do not guarantee that our website will operate continuously, securely or without interruption.

We may temporarily restrict access for maintenance, updates, technical problems, security issues or other operational reasons.

We may modify or discontinue website features without notice where permitted by law.

24. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE WEBSITE, CONTENT AND SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS.

EXCEPT FOR WARRANTIES THAT CANNOT LEGALLY BE DISCLAIMED, WE DISCLAIM IMPLIED WARRANTIES INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT TO THE EXTENT SUCH DISCLAIMERS ARE PERMITTED.

Nothing in these Terms disclaims an express warranty actually provided by us or a warranty or consumer right that applicable law does not permit us to exclude.

25. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE PAUSE CHAPTER AND ITS OWNERS, OFFICERS, EMPLOYEES, CONTRACTORS, AFFILIATES AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE OR CONSEQUENTIAL DAMAGES ARISING FROM OR RELATED TO YOUR USE OF THE SERVICES OR PRODUCTS WHERE SUCH LIABILITY MAY LAWFULLY BE LIMITED.

To the maximum extent permitted by applicable law, our aggregate liability arising from a particular purchase will not exceed the amount you actually paid to The Pause Chapter for the product giving rise to the claim.

This limitation does not apply to liability that cannot legally be excluded or limited.

26. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless The Pause Chapter and its affiliates, officers, employees and service providers from third-party claims, liabilities, damages and reasonable costs arising directly from:

Your unlawful use of our Services;
Your material violation of these Terms;
Your infringement of another person's rights; or
Fraudulent or intentionally wrongful conduct by you.

This provision does not require you to indemnify us for our own unlawful conduct, negligence or other liability that cannot legally be shifted to you.

27. Privacy

Your use of our Services is also subject to our Privacy Policy.

The Privacy Policy explains how personal information is collected, used, disclosed and otherwise handled.

28. Electronic Communications

By contacting us electronically, creating an order or otherwise communicating through our website, you consent to receiving transactional electronic communications relating to your interaction with us, including:

Order confirmations;
Shipping notifications;
Customer-service responses;
Security notices; and
Other communications necessary to administer your transaction.

Marketing communications are subject to applicable law and any available unsubscribe or opt-out rights.

29. No Resale

Our products are intended for purchase by end consumers unless we expressly authorize otherwise.

We reserve the right to restrict or cancel orders that we reasonably believe are being placed for unauthorized commercial resale or distribution.

Purchase of our products does not grant authorization to represent yourself as an authorized distributor, retailer or representative of The Pause Chapter.

30. Changes to These Terms

We may update these Terms from time to time.

The revised version will be posted on our website with an updated “Last Updated” date.

Changes generally apply prospectively from the date they become effective and will not retroactively remove rights already accrued where doing so would be prohibited by law.

Continued use of the Services after updated Terms become effective constitutes acceptance of those Terms to the extent permitted by applicable law.

31. Severability

If any provision of these Terms is determined to be invalid, unlawful or unenforceable, that provision will be enforced to the maximum extent legally permissible or severed where necessary.

The remaining provisions will continue in effect.

32. No Waiver

Our failure to enforce a provision of these Terms on one occasion does not constitute a permanent waiver of that provision or our right to enforce it later.

33. Entire Agreement

These Terms, together with our Privacy Policy, Return & Refund Policy, and any other policies expressly incorporated by reference, constitute the agreement between you and The Pause Chapter regarding your use of the Services, except where separate written terms expressly apply.

34. Governing Law

These Terms will be governed by the laws of the applicable United States jurisdiction identified by The Pause Chapter, without regard to conflict-of-law principles, except to the extent applicable consumer law requires otherwise.

Mandatory consumer protections that apply to you are not displaced by this provision.

35. Contact

Questions about these Terms may be sent to:

The Pause Chapter
support@thepausechapter.co