Shipping policy
1. Shipping Locations
The Pause Chapter currently ships to eligible addresses within the United States.
We reserve the right to restrict shipping to certain states, territories, addresses or locations where we are unable to reliably or legally fulfill an order.
We do not currently guarantee international shipping unless expressly offered during checkout.
2. Order Processing
Orders require processing before shipment.
Processing time is separate from estimated transit or delivery time.
Orders are generally processed on business days, excluding weekends and U.S. federal holidays.
During periods of high order volume, product launches, promotions, holidays or other exceptional circumstances, processing may take longer.
Once an order has entered fulfillment, we cannot guarantee that it can be changed or cancelled.
3. Estimated Delivery
Our standard estimated delivery timeframe is:
4–7 business days
unless a different timeframe is displayed during checkout or communicated for a particular order.
Delivery estimates begin based on the applicable fulfillment/shipping process and are estimates, not guaranteed delivery dates, except where we expressly state otherwise.
Business days generally exclude Saturdays, Sundays and U.S. federal holidays.
4. Shipping Delays
While we aim to have orders delivered within the estimated timeframe, delays may occasionally occur.
Potential causes include:
- Carrier delays
- Severe weather
- Natural disasters
- Holiday shipping volumes
- Transportation disruptions
- Incorrect or incomplete addresses
- Delivery-access problems
- Carrier operational issues
- Events outside our reasonable control
A carrier delay does not automatically entitle an order to a refund or replacement.
However, nothing in this policy limits any cancellation, refund or other rights you may have under applicable law.
5. Shipping Charges
Applicable shipping charges are displayed at checkout before you complete your purchase.
Some products, bundles, promotions or order values may qualify for free shipping.
Free shipping applies only where expressly stated and does not have a cash value.
Shipping charges originally paid by a customer are non-refundable on voluntary returns, except where otherwise required by applicable law or expressly provided in our Return & Refund Policy.
6. Accurate Shipping Information
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Before submitting your order, you should carefully verify:
- Recipient name
- Street address
- Apartment, suite or unit number
- City
- State
- ZIP code
- Any other required delivery information
The Pause Chapter is not responsible for delivery problems resulting from incorrect, incomplete or outdated information supplied by the customer, except to the extent otherwise required by law.
7. Address Changes
If you discover an error in your shipping address, contact us immediately at:
Include your order number and correct shipping address.
We will attempt to assist where possible, but address changes are not guaranteed once an order has been submitted.
If an order has already entered fulfillment or been transferred to the carrier, we may be unable to modify its destination.
8. Tracking
Where tracking is available, tracking information will be provided after the order has shipped.
Customers are responsible for monitoring tracking information and delivery updates.
Carrier tracking may take time to update after a shipping label has been created.
The creation of a shipping label does not necessarily mean the carrier has already physically received or scanned the package.
9. Orders Marked Delivered
If tracking shows your package as delivered but you cannot locate it, you should:
- Check around the delivery location, including entrances, mail areas and other safe locations.
- Check with members of your household, neighbors, building management or reception where applicable.
- Allow a reasonable period for a prematurely scanned package to appear.
- Contact the shipping carrier regarding the delivery.
- Contact us at support@thepausechapter.co if the package still cannot be located.
We may request information reasonably necessary to investigate the shipment.
A carrier's “delivered” scan may be considered evidence of delivery, but we will assess legitimate delivery disputes based on the circumstances and applicable law.
We do not automatically issue refunds or replacements solely because a customer reports being unable to locate a package that the carrier records as delivered.
10. Lost Packages
If tracking indicates that a shipment may have been lost in transit, contact us at:
We may require the customer to cooperate with a carrier investigation before a replacement or refund is issued.
Depending on the circumstances, we may request:
- Confirmation of the shipping address;
- Order information;
- Tracking information;
- Completion of a carrier claim or declaration; or
- Other information reasonably necessary to investigate the shipment.
We will provide any remedy required by applicable law.
11. Stolen Packages
The Pause Chapter is not automatically responsible for packages stolen after confirmed delivery to the address provided by the customer, to the extent permitted by applicable law.
If you believe your package was stolen after delivery, contact the carrier and, where appropriate, local authorities.
You may also contact us and we will review the circumstances, but a replacement or refund is not guaranteed merely because theft is alleged after confirmed delivery.
12. Incorrect or Incomplete Addresses
If an order cannot be delivered because the customer supplied an incorrect or incomplete address, the customer may be responsible for any additional:
- Shipping charges;
- Return-to-sender charges;
- Handling costs; or
- Reshipment charges
to the extent permitted by applicable law.
If the package is returned to us, we may require payment of additional shipping charges before reshipping it.
Alternatively, where a refund is available, applicable non-refundable charges may be deducted in accordance with our Return & Refund Policy and applicable law.
13. Refused and Unclaimed Packages
Refusing delivery or failing to collect a package does not constitute an approved return.
Packages that are refused, unclaimed or returned to sender remain subject to our Return & Refund Policy.
Where permitted by law, shipping, return-to-sender and handling costs resulting from a refused or unclaimed shipment may be deducted from any refund otherwise due.
We reserve the right to wait until the returned package has been physically received and inspected before determining refund eligibility.
14. Damaged Shipments
If your order arrives damaged, contact:
within 7 calendar days of delivery.
Your message should include:
- Your order number;
- A description of the damage;
- Clear photographs of the product;
- Photographs of the shipping package;
- Photographs of the product packaging; and
- A photograph of the shipping label where requested.
Do not discard the product or packaging while your claim is being reviewed.
We may require additional information to investigate the damage with the carrier or fulfillment provider.
Where appropriate or legally required, we will provide a replacement, refund or other applicable remedy.
15. Incorrect Items
If you receive a product different from the product you ordered, contact us within 7 calendar days of delivery at:
Include your order number and photographs clearly showing the product received.
Please do not open or use an incorrectly supplied product unless we instruct you otherwise.
Once verified, we will provide an appropriate remedy at no additional cost to you.
16. Missing Items
If your order contains multiple products and you believe an item is missing, contact us within 7 calendar days of delivery.
Please provide:
- Your order number;
- The item you believe is missing;
- Photographs of everything received;
- Photographs of the shipping package; and
- The shipping label where requested.
We may verify the claim against fulfillment, package-weight and shipping records where available before issuing a replacement or other remedy.
17. Multiple Shipments
Orders containing multiple products may occasionally be shipped in separate packages.
Separate packages may arrive on different days.
The arrival of only part of an order does not necessarily mean that another item is missing.
Check all available tracking information before reporting a missing item.
18. Order Modifications and Cancellations
We process orders quickly.
If you wish to cancel or modify an order, contact:
as soon as possible.
We will attempt to accommodate the request, but we cannot guarantee cancellation or modification once an order has been placed.
Once an order has entered fulfillment or shipped, it generally cannot be cancelled.
If the order is delivered, our Return & Refund Policy will apply.
19. Delivery Instructions
Any delivery instructions supplied by a customer are requests and cannot be guaranteed by The Pause Chapter.
Final delivery procedures are generally determined by the applicable shipping carrier.
We are not responsible for a carrier's failure to follow optional delivery instructions except where responsibility is imposed on us by applicable law.
20. Carrier Responsibility
We use third-party shipping and fulfillment providers to deliver orders.
Once a package enters a carrier's network, certain aspects of transportation and delivery are outside our direct control.
However, the use of a third-party carrier does not eliminate any responsibility The Pause Chapter has to customers under applicable law.
Where a delivery issue occurs, we may require reasonable cooperation from the customer while we investigate the matter with the applicable carrier.
21. Fraudulent Shipping Claims
We reserve the right to investigate claims involving alleged:
- Non-delivery;
- Missing products;
- Damaged products;
- Incorrect products; or
- Other shipping irregularities.
Where permitted by law, we may review order records, carrier tracking, delivery scans, photographs, fulfillment records, package weights and previous claims associated with an order or customer.
We reserve the right to deny claims that we reasonably determine to be fraudulent, materially misleading or abusive, provided doing so does not interfere with rights that cannot legally be waived.
22. Shipping Promotions
Free-shipping offers and other shipping promotions may:
- Apply only to certain products;
- Require a minimum order value;
- Apply only to eligible U.S. addresses;
- Be available for a limited period; or
- Be subject to additional promotional conditions.
Unless expressly stated otherwise, shipping promotions cannot be redeemed for cash or retrospectively applied to previously completed orders.
23. Returns
Shipping a product back to The Pause Chapter does not automatically make it eligible for a refund.
All returns must comply with our separate Return & Refund Policy, including its requirements concerning authorization, return windows, product condition, unopened products, bundles, return shipping and applicable fees.
Unauthorized returns may be refused.
24. U.S. Shipping Rights
Nothing in this Shipping Policy is intended to waive or restrict rights that cannot legally be waived under applicable federal, state or local law.
In particular, federal rules apply to sellers that solicit orders online and specify requirements concerning represented shipping times, delays, cancellation options and refunds when sellers cannot ship within the applicable timeframe.
Where applicable law provides greater protection than this policy, the applicable legal requirement will control.
25. Contact Us
For questions regarding shipping, tracking or delivery, contact:
The Pause Chapter
support@thepausechapter.co
Please include your order number when contacting us so we can locate your order as quickly as possible.