Refund policy
At The Pause Chapter, we stand behind the quality of our products. Due to the health and hygiene nature of dietary supplements, we maintain a strict return policy.
By purchasing from The Pause Chapter, you agree to the following Return & Refund Policy.
1. 30-Day Return Window
We accept eligible returns requested within 30 calendar days of the date your order is marked as delivered by the shipping carrier.
After 30 days, all sales are final and we will not accept a return or issue a refund, except where otherwise required by applicable law.
Submitting a return request within 30 days does not automatically guarantee that the return will be accepted. All eligibility requirements below must be satisfied.
2. Products Must Be Unopened and Unused
For health, hygiene and safety reasons, we do not accept returns of opened or used dietary supplements.
To qualify for a return, every product being returned must be:
- Completely unopened and unused
- In its original packaging
- In the same condition in which it was received
- Have its original safety seal fully intact and unbroken
- Free from damage, alteration or tampering
- Accompanied by valid proof of purchase from The Pause Chapter
A product is not eligible for return once its seal has been broken, removed or otherwise compromised, even if no capsules have been consumed.
We do not provide refunds simply because a customer has opened or used a product and:
- Changed their mind
- Did not like the product
- Did not like the taste, smell, appearance or capsule
- Decided they no longer wanted to take it
- Did not use it consistently
- Did not experience their desired or expected results
- Purchased more product than they ultimately wanted
These restrictions do not apply where a refund, replacement or other remedy is required by applicable law.
3. Return Authorization Is Required
Do not send products back to us without authorization.
To request a return, email:
Your request must include:
- Your full name
- Order number
- Email address used to place the order
- Product(s) you wish to return
- Reason for requesting the return
If your return is eligible, we will provide return instructions.
Products returned without prior authorization may be refused and may not be eligible for a refund.
4. Approved Returns Must Be Shipped Within 7 Days
Once we approve a return, the customer has 7 calendar days from the date of approval to ship the return.
If the return is not shipped within this period, the return authorization may expire and the return may be refused.
The original 30-day return window is not extended by contacting customer support.
5. Return Shipping Is the Customer's Responsibility
For standard eligible returns, the customer is responsible for all return shipping costs.
Returns must be sent using a trackable shipping service.
The customer must retain:
- The return tracking number
- Proof of postage
- Any carrier receipt associated with the return
The Pause Chapter is not responsible for return packages that are lost, stolen, misdirected, delayed or damaged while being returned to us.
A refund will not be issued for a return we do not receive.
Return shipping costs are non-refundable.
6. Original Shipping Charges Are Non-Refundable
Any shipping, delivery, handling or expedited-shipping charges originally paid by the customer are non-refundable on voluntary returns.
If your order qualified for free shipping, we will not separately deduct our original outbound shipping cost from your refund.
This section does not apply where applicable law requires shipping charges to be refunded.
7. Restocking Fee
Approved voluntary returns are subject to a 10% restocking fee, calculated against the amount paid for the returned merchandise after discounts and before shipping charges.
The restocking fee will be deducted from the refund.
The restocking fee does not apply where the return results from an error by The Pause Chapter, such as receiving an incorrect product, or where applicable law prohibits the fee.
8. Bundles and Multi-Bottle Orders
Bundles, multi-bottle packages and other products sold together as a single promotional offer must be returned in their entirety.
All products included in the bundle must remain unopened, unused and sealed.
We do not accept partial returns of bundles or multi-bottle promotional offers.
For example, if a two-bottle package is purchased and one bottle is opened, the bundle no longer satisfies our voluntary return requirements.
9. Free Gifts and Promotional Items
If your purchase included a physical free gift, bonus product or promotional item, it must be returned with the qualifying order in its original condition where we require its return.
If an eligible promotional item is not returned, its stated retail value may be deducted from your refund.
Digital bonuses or downloadable materials do not need to be physically returned.
10. Sale and Discounted Products
Products purchased using a discount code, promotional offer, sale price or other price reduction are subject to the same eligibility requirements described in this policy.
A discount does not extend the return period or relax the unopened-product requirement.
Where a product is expressly identified as “Final Sale” before purchase, it cannot be returned for change of mind, except where otherwise required by law.
11. Inspection of Returned Products
Receiving a returned package does not automatically mean the return has been accepted.
All returned products are inspected before a refund is approved.
We reserve the right to refuse a voluntary return if the product:
- Has been opened
- Has been used
- Has a broken or compromised seal
- Is missing original packaging
- Has been damaged or altered
- Shows evidence of tampering
- Does not match the product originally purchased
- Is missing part of a required bundle
- Otherwise fails to meet this policy
If a return is rejected after inspection, no refund will be issued unless required by applicable law.
12. Refunds
If your return passes inspection, we will notify you that your refund has been approved.
Approved refunds will be issued to the original payment method, less any applicable restocking fee and non-refundable charges permitted under this policy.
Processing times after a refund is issued depend on your bank, card issuer or payment provider.
We do not guarantee how quickly a financial institution will post an approved refund to your account.
13. Damaged, Defective or Incorrect Orders
If you believe your product arrived damaged, defective or incorrect, contact us at support@thepausechapter.co within 7 calendar days of delivery.
Your email must include:
- Your order number
- A description of the problem
- Clear photographs of the affected product
- Photographs of the product packaging
- Photographs of the shipping package
- A photograph of the shipping label where requested
Please retain the product and all original packaging until we have completed our review.
If we determine that an item was damaged, defective or incorrectly fulfilled, we will provide an appropriate remedy, such as a replacement or refund, at no additional cost to you as required by applicable law.
14. Refused, Unclaimed and Undeliverable Packages
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If a package is returned to us because it was:
- Refused by the recipient
- Unclaimed
- Sent to an incorrect or incomplete address supplied by the customer
- Unable to be delivered due to circumstances attributable to the customer
we may deduct applicable shipping, carrier, return-to-sender and handling charges from any refund, to the extent permitted by law.
A refused package does not automatically qualify for a full refund.
This provision does not apply where the delivery failure resulted from our error or where applicable law requires otherwise.
15. Order Cancellations
We begin processing orders quickly after they are placed.
A request to cancel or modify an order is not guaranteed.
If your order has already entered fulfillment or has shipped, it generally cannot be cancelled and the applicable provisions of this Return & Refund Policy will apply after delivery.
Nothing in this section limits cancellation or refund rights that cannot legally be waived. Federal rules also impose separate requirements when an online seller cannot ship within its represented shipping period, including circumstances where the customer must be offered cancellation and a prompt refund.
16. Results Are Not Guaranteed
Individual experiences with dietary supplements vary.
Unless The Pause Chapter expressly offers a separate written money-back guarantee for a particular product or promotion, purchasing a product does not create a results-based or satisfaction-based refund guarantee.
Failure to achieve a particular desired or expected result does not make an opened or used product eligible for a voluntary return.
17. Abuse of the Return Policy
We reserve the right, to the extent permitted by law, to reject voluntary return requests where we reasonably determine there has been fraud, abuse, manipulation of promotions, repeated excessive returns, falsified claims or other misuse of this policy.
Nothing in this section limits rights or remedies that cannot legally be waived.
18. U.S. Consumer Rights
This policy governs voluntary returns offered by The Pause Chapter. It is not intended to eliminate, restrict or waive any consumer right or remedy that cannot legally be waived under applicable federal, state or local law.
Where applicable law provides a customer with rights that conflict with or exceed this policy, those legal requirements will apply. U.S. businesses may also need to comply with state or local consumer-protection requirements that provide greater protections.
19. Contact Us
For return and refund enquiries:
The Pause Chapter
Email: support@thepausechapter.co
Please include your order number in all return-related correspondence.